Freshworks alternatives
By Joris van Huët · each comparison from the vendors' own pricing and help pages, prices dated on the page
The short answer: 3 tools are compared with Freshworks on this site, and the line under each one is the verdict from its comparison: who should pick which, with the figures that decide it on the comparison itself. Read the one that names your job. What Freshworks costs and who it suits is in its entry, and how to use Freshworks walks through one job with it.
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HubSpot
Choose HubSpot when marketing, sales and service must act on one customer record rather than two linked ones.
Pipedrive
If your sales deals and your support tickets belong to the same customers, Freshworks lets each team see the other's work: the Freshsales app inside Freshdesk shows a customer's five most recent deals next to the ticket, on all plans of both, per its integration guide.
ServiceNow
Choose Freshworks when you want a service desk you can buy off the page. Choose ServiceNow when IT, HR and customer service are meant to share one enterprise platform, or when your requests already live in Slack and Teams and Flow's minimum fits your volume.
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